Complaints | Immigration Consultants of Canada Regulatory Council

Complaints

ICCRC-CRCIC


 

File a ComplaintFile a Complaint
Follow-up on an existing ComplaintFollow up on an existing Complaint
Request an Independent Complaint ReviewRequest an Independent Complaint Review




 



File a Complaint

The primary function of the Council is to regulate its members so that all consumers have access to immigration services from a qualified and ethical body of consultants.

If you have any issues with the immigration services you were or are being provided, you can contact the Council in the following ways:

Submit a complaint against an RCIC or RISIASubmit a complaint against an RCIC or RISIA
Submit a complaint about a non-memberSubmit a complaint about a non-member

Tel: 1-877-836-7543
Fax: 1-877-315-9868
Email: cd-pd@iccrc-crcic.ca

Complaints Process ChartComplaints Process Chart
Complaints Process VideoComplaints Process Video
Complaints and Discipline Process Q&AComplaints and Discipline Process Q&A




Follow-up on an Existing Complaint

If you have already filed a paper complaint or a complaint online and would like to check on its status, log in to ICCRC’s complaints portal: https://complaints.iccrc-crcic.ca/login.htmlhttps://complaints.iccrc-crcic.ca/login.html




Request an Independent Complaint Review

If a complaint is closed by the Council or the Complaints Committee and a complainant disagrees with the decision, the complainant may request that the decision be reviewed by the Independent Complaints Review Officer (ICRO). Requests for review must be made within thirty (30) calendar days of receiving notice of the decision from the ICCRC Professional Conduct Department.

About the ICRO
The ICRO is a third party appointed by the ICCRC’s Board of Directors to ensure the quality, integrity and fairness of the Council’s complaints and discipline procedures. The ICRO operates independently from the ICCRC’s staff, committees and decision makers. The work of the ICRO is governed by sections 30 and 62.8 of the By-lawBy-law, and the Independent Complaints Review Officer RegulationIndependent Complaints Review Officer Regulation of the Council.

If you would like to request a review, please complete and submit:

Request a Review FormRequest a Review Form

Tel: 1-877-836-7543 (ext. 1119)
Fax: 1-877-315-9868
Email: icro-aepi@iccrc-crcic.ca

Independent Complaints Review Process – Information sheetIndependent Complaints Review Process – Information sheet
Independent Complaints Review Officer – ProceduresIndependent Complaints Review Officer – Procedures